Privacy Policy

Last updated: July 15, 2026

Panda Journeys ("we", "us", "our") operates panda-journeys.com (the "Site"). This page explains what data we collect, how we use it, and your rights. By using the Site you agree to this policy.

1. Who we are

Panda Journeys is the international brand of 成都光大国际旅行社 (Chengdu Everbright International Travel Service Co., Ltd) — a fully licensed Chinese travel agency. Travel License L-SC-CJ00008 · Reg. 915101002019807384. Founded 1985. Contact: [email protected]

2. Data we collect

Account & contact data — name, email, phone, WeChat ID when you submit a form or message us on WhatsApp/WeChat/Telegram.
Trip enquiry data — travel dates, group size, interests, dietary/accessibility needs you share with us.
Attribution data — campaign, platform, content ID and first landing page when those values are present in the link you used.
Analytics — anonymized page views and conversion events via Cloudflare (no advertising profile).

3. How we use it

To design and quote your trip, and to communicate with you about it.
To send you the itinerary and follow-up only if you have asked us to.
To improve the Site (analytics in aggregate, never to identify you).
We never sell or rent your data. We never share it with third parties except the service providers listed below.

4. Cookies

We do not use advertising cookies. Cloudflare Web Analytics does not use cookies. Campaign attribution may be stored in your browser so the enquiry can be connected to the platform and content that brought you here.

5. Third parties we use

Cloudflare — hosting, encrypted enquiry storage, CDN and anonymized analytics.
Cloudflare Email Service — sends enquiry notifications to our verified operating inbox.
WhatsApp / WeChat / Telegram — only if you choose to message us there.
Google Fonts — to render this Site.

Each of these has its own privacy practices; we encourage you to review them.

6. Your rights (GDPR / UK GDPR / similar)

Access — ask what we hold about you.
Rectification — ask us to correct it.
Erasure — ask us to delete it.
Restrict or object to processing.
Portability — receive a copy in a common format.
Withdraw consent at any time.

Email [email protected] — we reply within 30 days.

7. Retention

Enquiry data: kept while we are working with you on a trip, then archived or deleted within 12 months. Analytics: aggregated, no personal IDs.

8. Security

All data is transmitted over HTTPS. We restrict access to your enquiry data to the team handling your trip.

9. Children

The Site is not directed at children under 16. We do not knowingly collect their data.

10. Changes

We will post any update here and revise the "Last updated" date.

11. Contact

📧 [email protected] · 📱 WhatsApp +86 135 5180 3167 · 💬 WeChat 13551803167